Credit & Cash-On-Delivery (COD) Policy
Any customer that has an outstanding balance of 30+ days will not receive a future delivery until the account balance is paid in full; this includes Scheduled-Fill customers. Any customer that has an outstanding balance of 60+ days will be moved to a cash-on-delivery (COD) status, which requires full payment at the time of delivery, or prior to delivery. Customers who are moved into a COD status will be notified in writing (email, text, or mail). In addition, COD customers will be required to pay any after-hours or delivery fees incurred at the time of delivery, or prior. Any COD customer that has a returned check or eCheck in their account history will be required to make payments by cash or credit/debit card only.
After 12 months, a COD customer can make a written request to be moved out of COD status; this request may be granted at the sole discretion of Management. All renters are automatically placed in COD status and credit will not be extended. Repeat credit term violators will not be moved out of COD status. Any exception to this policy must be approved by Management on a case-by-case basis.