Policies
Credit & Cash-On-Delivery (COD) Policy
Any customer that has an outstanding balance of 30+ days will not receive a future delivery until the account balance is paid in full; this includes Scheduled-Fill customers. Any customer that has an outstanding balance of 60+ days will be moved to a cash-on-delivery (COD) status, which requires full payment at the time of delivery, or prior to delivery. Customers who are moved into a COD status will be notified in writing (email, text, or mail). In addition, COD customers will be required to pay any after-hours or delivery fees incurred at the time of delivery, or prior. Any COD customer that has a returned check or eCheck in their account history will be required to make payments by cash or credit/debit card only.
After 12 months, a COD customer can make a written request to be moved out of COD status; this request may be granted at the sole discretion of Management. All renters are automatically placed in COD status and credit will not be extended. Repeat credit term violators will not be moved out of COD status. Any exception to this policy must be approved by Management on a case-by-case basis.
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Annual Tank Rent
McMahon Oil has propane tanks available to rent. If you rent a tank from us, we own and are responsible for the maintenance of the tank and the 1st Stage Regulator (at the tank). The customer owns and is responsible for the maintenance of the 2nd Stage Regulator (at the house) and all of the indoor and outdoor service piping. We charge an annual tank rent based on the size of the container. Because it is a company owned tank, only McMahon Oil can supply gas to the tank. McMahon Oil does have new and used tanks for purchase, if desired.
Past Due Balance
A cash discount is provided on each invoice for payment made within 10 days of the delivery. Charges over 30 days past due are subject to a 1.5% monthly finance charge (annual percentage rate of 18%). No future deliveries will be made if your account has an open balance. For our customers’ convenience, we do accept Visa and MasterCard, however a three percent delivery charge will be added for payments made by credit card.
Out of Gas Service Call
Customers not on a scheduled fill that run out of propane will be charged a $40.00 fee to leak/pressure test their system and put it back into service. Homeowners must be home at the time of delivery to allow our personnel to test and relight appliances when an outage occurs. McMahon Oil recommends that customers call to schedule a delivery when their tank gauge reads between 10% and 20%.
After Hours Service Call
Deliveries that are requested after 4:00pm Monday - Fridays and after 11:00am on Saturdays will be charged a $100.00 fee.
Minimum Delivery Size
Will-call deliveries of 150 gallons or less will be charged an additional $0.15 per gallon over the current delivery price.